Melhor Experiência do Cliente - BECX

Melhor Experiência do Cliente
O Projeto BECX (Best European Customer Experience) ou Melhor Experiência do Cliente dá continuidade ao Projeto ECSI (European Customer Satisfaction Index) alargando o seu âmbito e adaptando-o às novas realidades.
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Informações em Destaque

Amostragem

Amostras representativas dos clientes das empresas estudadas por setor, selecionadas probabilisticamente com periodicidade trimestral.

Dashboard

Comparar resultados entre empresas, entre setores de atividade e ao longo do tempo ...

Experiência de Cliente

Pretende avaliar de forma global toda a experiência e satisfação do cliente com a empresa, a realização das expectativas que o cliente tinha..

Resultados

Os resultados relativos à 1ª edição do BECX foram divulgados em janeiro de 2022.

Setores

Banca
Seguros (Vida e Não Vida)
Comunicações
Energia

Prémio

Atribuição do selo BECX “Melhor Experiência do Cliente” à empresa/ marca ...

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